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  • Sherri was excellent and the experience was great. Your firm was recommended by neighbours and I was very pleased from my first contact. In addition to Sherri ‘s competence I also valued that other staff checked to ensure I had been attended to while I waited, and that agents had a personal work space so I could answer the required questions separately from the general public areas. I will certainly recommend your company to others. - Jane C
  • My last visit was great, Mike took great care of  me.  Susan handles all of my insurance needs for my 3 businesses, and I love her, she always goes the extra mile. - Sterling G
  • My visit last week was perfect.  Maggie Clark is efficient, courteous, friendly, and she even applied my new license sticker.  Super service. - Liz B
  • Love Maggie Clark. She always takes great care of me! - Vicki
  • We have used Nicci Simon for years as our insurance agent and we just wanted to tell you how happy we are with her service! She is fast, friendly and always very helpful. We have recommended Harbord to others over the years because of Nicci and her incredible service. We just wanted to pass on praise for her and let you know what an awesome job she is doing with your clients. - Carole B
  • I have been at Harbord for at least 15 years and have always had a good experience. - Alice K
  • Awesome experience as always. Kimberley is a pleasure to deal with. - Richard B
  • I appreciated your friendly and helpful service! - Marianna D
  • We have had three policies with Harbord Insurance for the past 17 years, 2 cars and home insurance. We always get fast efficient professional service. - Peter M
  • As usual, I received pleasant, prompt and efficient service. - Jack C
  • For your records I would like to compliment your office in Sidney for their excellent customer service. In particular Karyn for her very professional attitude and approach when taking care of our insurance requirements. She is caring, courteous and most knowledgeable. I have never had a problem with your Sidney Office and as I have said before the staff there are the best. - Malcolm B
  • I feel that I was incredibly well looked after. Miesha was so efficient and friendly, and she made me feel like a very valued customer. I must say that the whole experience really made my day!! I have been a Harbord customer for a number of years now, and with experiences like the one I had on Sunday you can bet I will be back! - Philip M
  • Wendy was very personable and knew exactly what she was doing. She confirmed my current auto policy and asked if I required any changes. It felt good being in her hands and will continue to use your office for my car insurance needs. - Paul B
  • I renewed my insurance with Sherri Braithwaite and just want to say that she was very friendly, professional and also saved me money!. A pleasure to deal with. - Marnie R
  • My recent visit to your office went very well.  Thank you for your good service - Lyle C
  • Very pleased with my visit. Heather is an excellent person and most helpful. - Susan B
  • We met the new gal Kyla Erickson and we’re very happy to have her handle any of our dealings. We’ve always been pleased with whoever we dealt with at Harbord. - Mike & Toni P
  • My wife and I have had our home and vehicle insurance with you folks for about ten years.  Our home insurance was due and I had a few questions prior to renewal.  I attended your Fairfield office in Victoria and was served by Kimberley Beecham. I’d like to pass on that my service experience was excellent!  Kimberley was both friendly and courteous.  She researched one of my questions that required some follow up.  She did this in a timely fashion and had an answer for me very shortly.  She dealt with my other questions, which were more routine in nature, effectively on my visit to your branch. Kimberley's cheerful and confident manner made me feel that I had chosen an insurance company who had my best interests at heart. - John L
  • My wife and I are always pleased to have Heather as our broker. She is very knowledgeable about her job and looks after us very well, she always gives us the best value for our dollar. - Merv & Marcia B
  • Thumbs up! Very pleasant for me...all went smoothly with lots of help and suggestions! - Eleanor H
  • I dealt with Kim and she was very professional and knowledgeable. Thank you so much see you next year. - Bill M
  • The service is as prompt and efficient as is humanly possible. - Dennis H
  • Fairfield staff are terrific - fast efficient, thorough and professional. The staff exhibited great teamwork to process two renewals concurrently. Greatly appreciated! - Peter R
  • Excellent service and a friendly agent who checked various options for me, Thanks Sherri B - Sherrill M
  • We are continually delighted with the  efficient, friendly, considerate service we receive from Kenda Tatton in the Sidney office. - Patricia H
  • Couldn’t have been slicker or quicker! Its such an advantage being able to renew car insurance so easily and conveniently, and all your staff are so approachable and helpful. Thanks,Harbord! - Linda G
  • Charlene in Fairfield was a gem and Kyla's service and help was just excellent. - Roberta S
  • Just wanted to say how impressed I was with my service yesterday to renew my car 🚗 insurance. I don’t remember the women’s name but she was incredible. Friendly, fast and efficient. I have been coming to you guys since you were down town and will continue to. - Tracey T
  • The service was excellent!  I look forward to be doing business in the future. - Penny W
  • Everyone was as awesome as ever! Thanks to Tina, Charlene, Mike, Casey, & Kimberley, all of whom were kind and helpful in processing both the commercial insurance on our new Tesla Model 3 as well as co-ordinating vanity plates for both Teslas. - Kevin B
  • Rachel did an excellent job of taking us through a complex transaction - very professional, thorough and calm. - Paul C
  • Very accommodating helpful staff. - Bev M
  • Just to let you know we have always received good service from Harbord and appreciate your employees' good work. - Helen C
  • Was fastest easiest insurance stop ever - Andrea W
  • As always I have received great service from you folks. This is why I remain a loyal customer.   - Dennis W
  • Want to tell you how pleased I am with Kenda's service.I contacted her last December when buying the boat and the service  she provided in getting quotes, and putting file together was awesome to say the least, as I was not even in the country. So great, a big thank you to her. - Larry M
  • It's always a pleasure to do business with Arlene. She provides excellent customer service. - Brenda B
  • I would just like to say, what a delight it was to have Theresa Childs serve me. She was efficient and thorough. She showed me in a quick manner my different payment options and from that I was able to make a choice that suited me best. In my mind, Theresa is knowledgeable and very friendly. - Dixie S
  • Our visit with Wendy was quick and easy and the person at the next desk was great with kids. - Holly F
  • As usual, my service was very prompt, very quick, I think we were finished in 7-8 minutes. This is why I’m a regular Harbord customer. - Robin D
  • When visiting Fairfield my experience was great due to the fact that the agent Charlene Reinholdt was exceptionally helpful, knowledgeable and personable. - Diane F
  • The fellow that helped me was very pleasant and I was in and out in no time, which I appreciated! Nice to have a good insurance office in my neighbourhood. - Vicky K
  • I have been using Harbord for a few years and I’ve just purchased a home earlier this year, I do all my insurance through you. You have a good staff that are knowledgeable. - Lazlo I
  • I just want to say that you guys are consistent and my latest visit with Theresa (as are all of my visits) was excellent, being both prompt and courteous. Please pass along my sincere ‘Thanks’ to all of the team - Les C
  • I visited your branch this last week to renew my collectors insurance on my truck.  I must say that I am always impressed with your insurance agency in Sidney.  The  service is always very fast friendly and efficient. Holly is the lady who served me on this visit and the visit prior to this one, Holly was and is very helpful and friendly and she also filled me in on a few new ICBC initiatives. I would like to thank you for keeping up on the great service. I also love the pens! - Brett M
  • The young man that helped me Mike, was especially pleasant and helpful. - Helen S
  • Quick and efficient auto insurance renewal. Also, useful advice about my pending home insurance. - Graeme B
  • Everything was handled efficiently and courteously. - Karen S
  • I want to take this opportunity to commend to you the excellent service I received today from Mr. Greg Ryan at your Sidney Harbord office when I went to make arrangements for my ICBC vehicle transfer etc. business. He was more than helpful and indeed went above and beyond normal expectations in his service, and I can only say that it was a pleasure to “do business” with him and your organization – especially if your organization continues to have such excellent personnel. - Raymond Y
  • I arrived at your Cloverdale location at 5:20 pm and Mike had my insurance done and had me ready to go at 5:28 pm, just before you closed.  I always get good service from your office - Barbara S
  • Just to say that I forgot my renewal until the end of the due date for ICBC and hurried to your office. I arrived late and was embarrassed to arrive just before closing, even thought both brokers were dealing with clients they were so kind and friendly. They did not make me feel a nuisance in anyway. Thanks for the service. - Frances F
  • We have always had good service from your company, even during a claim that was settled very quickly. Thank you. - Helen C
  • Thank you for your always amazing service. All of the agents there have always been efficient, super helpful and informative and found me the best rates on car and house insurance. So glad to do business with you - Rosling B
  • The young man that sold us insurance for our Fifth Wheel RV was pleasant and extremely knowledgeable: everything you could hope for in an insurance broker. ? - Ray F
  • Jamie at your Fairfield location was excellent. She guided me through some changes and was thorough and easy to understand. She spent the time I needed. - Louise C
  • I always enjoy coming to your office for insurance, whether it be home or auto...your staff are always very knowledgeable and a pleasure to deal with. - Carl L
  • I visited your Cloverdale location and was helped by Sherri Paulsen, I was extremely pleased by her level of knowledge, problem solving, expertise and professionalism. From the moment I was greeted at the front desk, to the moment my boat insurance was completed I got fantastic service. - Cedric T
  • I want to let you know how pleasant and thorough Sherri was when i came in to renew my car insurance!!! She was excellent!! - Ruth I
  • I always get great service at Harbord, and yesterday was the best!  Mike was patient and thorough in explaining all my options for my condo and car insurance.  He took the time to compare rates and coverage's.  I am confident that at Harbord I get the best rates for the best coverage....and constantly tell my friends that! See you next year! - Susan C
  • I have been going to Harbord Insurance for my car insurance for around 10 years. My visit this past weekend was excellent. I cannot remember the name of the person who helped me (he sat at the back and is left handed.) He was very friendly and also professional. All my questions were answered and I was quickly on my way. People like him are the reason I come back. - Aaron G
  • I would like to say that Tina (Fairfield branch) helped me yesterday, and she was an absolute pleasure to work with. She was so friendly, and so kind, and went above an beyond most service at any other place I have been. She is a real gem! I will certainly be back to work with her for any other services, and would recommend her to anybody. - Cicily R
  • Great service as usual, both girls who helped us were really nice. - Al C
  • I just want to let you know that I have been a customer for many years and I get nothing but the best service from Maggi. She is the reason that I have been a customer for so long. I saw her once at the Fairfield office years ago and I got such great service I kept going back. - Brett L
  • I wanted to email Harbord Insurance regarding the wonderful young man that assisted me at your Fairfield location. He was very pleasant and knowledgeable. A real asset to your business. - Lin T
  • The visit was great. Sherri was fantastic. She went above and beyond to help us. - Marina J
  • The young woman who helped me was very professional & pleasant. - Daryl Y
  • Very good experience at your firm.  Worked with both Casey and Kim.  Knowledgeable and friendly. - Colleen B
  • It was great!  I come there specifically to work with Kenda, who I hold in very high regard. - Alice F
  • Kenda is fantastic! Always friendly, very knowledgeable, gives suggestions for getting the right coverage at the right cost. - Steve C
  • You are all just terrific about communicating and are very 'user-friendly.'     Everything from the gentle reminder notices through the mail and over the phone, plus the warm welcome - no improvement needed, you are great.  I've never enjoyed handing over $$$$s so much in a long time. You made it quite pleasant.  You've hired some excellent staff, and I felt like I was the beneficiary of your choosing such personable people.   - Margaret S
  • I had a good efficient interaction with Kim, in and out quickly, after renewing my car insurance. - Elizabeth W
  • Excellent, prompt service, as always. Thank you for having staff to be available so quickly. I appreciate a real human being and not an automated voice instructing me to take a number awaiting me as I walk through the front door. Keep it up! - Susan F
  • Just wanted to let you know that I recently registered my vehicle and purchased insurance with Kimberley at the Fairfield location. This was my first time insuring my vehicle and it was wonderful to have Kimberley be so patient with me and walk me through everything. I had a great experience. - Maya K
  • Tina is just amazing. She took her time to explain all of my concerns even though it was getting past 6pm on a Monday. A very knowledgeable & patient person to deal with. She even took the time to e-mail an ICBC booklet to me. - Lawrence E
  • I have been with Harbord Insurance for many years and will continue to be a client.  Your people are informative, professional, courteous, and always give me good advice.  They always go above and beyond when I have a problem - i.e.  water damage in my condo .... more than once. P.S.  I have and would again recommend your company to friends and family. - Robyn P
  • Thank YOU for the excellent friendly service! - Cole P
  • I recently renewed my auto insurance at your Sidney office and earlier in the month of May we moved out home coverage to you as well. In all contact, we were treated with great courtesy and excellent efficiency and we are totally pleased with the experience. - Pat H
  • We recently stopped in at the Sidney Office to renew our Auto insurance, it was Sunday July 31st. We cant tell you how much we appreciate being able to do that on a Sunday. They weren't too busy, and we were able to complete our renewal in just over 10 minutes! Sure was nice not worrying about trying to get in this week to renew (due date approaching). - Kat J
  • Yesterday evening I went to Harbord Insurance - Fairfield and I must say - the two staff who were working went above and beyond to answer my questions. They were extremely friendly. Thank you so much for being so amazing - Stacy W
  • I would like you to know how much we appreciated the help we received from Kimberley Beecham yesterday.  In an urgent situation, Kimberley quickly, efficiently and economically solved our insurance problem.  You can be sure that we will use her and Harbord for our future insurance needs. - Kirk K
  • We were recently at your Fairfield office, renewing our car insurance and also reviewing our property insurance.  We were looked after by Kimberley Beecham, and she did a great job for us, finding and comparing options, and answering all our questions.  At no time did we feel that we were taking up too much of her time, and we left knowing that we’d been well looked after.  She is even going to do further research on our behalf which may result in some more savings. Too often, customers only write to companies when they have something or someone that they want to complain about.  This is one of the exceptions, where we want to compliment Harbord Insurance on a valuable employee. - Patrica W & Harvey R
  • Thanks so much, I had popped in quickly to renew my insurance and had a very slim window of time to get to a meeting.  The service was excellent, quick and friendly and I was much appreciative.  I also appreciate that you had sent a reminder letter in the mail. I felt very well looked after so thank you for the great service!! - Jodi M
  • I recently asked my bank what their insurance rates were like compared to Harbord. The young woman immediately said "Oh no, we cant touch Harbord's rates." Nuff said - Rick N
  • Great staff, great service, great prices! What more can one ask for? - Steve L
  • Kimberley is well informed and very willing to assist in investigating the best coverage for my needs. Even though I do not live in the Sidney neighbourhood, I continue to attend that office for my insurance enquiries and needs and will continue to do so. - Thomas W
  • I would like to comment on the excellent, efficient and pleasant service provided by the young lady who served me. - Claire E
  • The visit was efficiently and very satisfactorily handled. Very pleased. - Ian P
  • It was a pleasure dealing with Kim Taylor.  She was both very knowledgeable and friendly to deal with. - Peter H
  • I was very pleased with the service provided and good advice! - Howard B
  • Kenda was knowledgeable and fast. - Joe
  • The representative who looked after me was excellent---friendly, efficient and professional, yet human. Perfect balance. - Patricia T
  • My agent was polite, efficient and quick on the keyboard! - Brian B
  • Always a great experience.  Easy parking, walked straight in to a welcoming agent and left after receiving awesome service.  He compared prices and gave me all the info I needed to make the best decision. - Ann-Marie R
  • I went to have my auto insurance renewed. The young woman who helped me even came out to my car and scraped off five years of stickers, before applying my 2018 sticker. That was so appreciated. I've been meaning to do it for years and didn't have the proper tools. She was friendly and gave me excellent service. - Susan F
  • The service that we received on Monday was excellent.  We intend to move all of our insurance business over to you as we complete the transition from Richmond to Sidney. - Jamie S
  • Friendly, prompt, good rates. Yay! ? - Bruce K
  • My visit was perfect in every way. - Peter M
  • Just want to say that my visit to Harbord was excellent as always. Maggi was quick, efficient, and friendly with her knowledgeable service. - Nancy H
  • This is the second time I have dealt with Harbord. I wrote to you the first time to rave about Kim’s service and I am writing again to rave about Maddison Ebner’s service. It was extremely competent and pleasant. It was evident the depth of knowledge she has about auto insurance. I will highly recommend your services to others. - Bev S
  • Flawless, fast, efficient service, thank you. - Max S
  • I would like to complement Kim Taylor for the professionalism and courteous services on my visit to your business. I was in and out in no time and it was almost a pleasure writing a cheque! - Donald W
  • The office is always clean and tidy, the staff have wonderful customer service qualities. They are a professional and knowledgeable team. - Malcolm B
  • Nicci served me ...always have found her to be efficient, knowledgeable & helpful over the years.  And she always follows through with sending receipts or whatever.  She is a keeper! - Judy K
  • As usual our visit to Harbord was great. Your staff there have a good sense of humour so we always have fun! - Alice K
  • I received great service from Kyla for our insurance on our new home! Also, it was really nice of everyone to entertain my baby while we did the paperwork. - Beth H
  • Arlene is absolutely wonderful, she explains all the ins and outs of insurance so that me and my wife understand. She always goes above and beyond. I cant thank her enough for the work she does for us. - Nik F
  • Just a quick note to say that my hubby and I are extremely happy that the Sidney office of Harbord Insurance arrived on the scene a few years ago.  One by one, we have transferred all of our insurance needs to your company (one home, three vehicles, one boat, one boat trailer, and one utility trailer).  It’s a great little shop to come into, sit down, and so far everyone we’ve dealt with there is just wonderful.  We do have a bit of a habit of bringing a box of Timbits when we come in - maybe that helps?!  Ha ha. Thanks so much for the great service you and all of your employees provide. - Tara C
  • I have always found your staff to be courteous and helpful know their jobs and get things done quickly. - Wendy B
more testimonials

Why choose us?

To Save Money
Chances are we’ll come up with a significantly lower price on your House Insurance. That’s because we have access to many different insurance markets…
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For Our Expertise
All of our brokers are fully licensed and highly qualified, plus we’re not a bank or auto club where insurance is a sideline…
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For Our Service
Harbord is committed to delivering exceptional client experience at ever opportunity It’s for this reason that we actively solicit client feedback…
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For Our Independence
Harbord is a independent insurance brokerage. Harbord is not an Insurer; nor is Harbord owned by an Insurer. Being independent from any Insurer allows…
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For the Convenience
We have fully licensed and highly qualified brokers ready to serve you 7 days a week (including most statutory holidays) plus Wednesday, Thursday and Friday evenings…
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For our High Value Home Policy
Harbord`s High Value Home Policy is designed exclusively for houses that would cost between $750,000 and $5 million to rebuild…
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Home
Insurance

Whether you’re a Homeowner, a Condominium owner, a High-Value Homeowner, a Tenant or the owner of a rental property, just call and talk with one of our Home Insurance experts.

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Auto
Insurance

For your convenience, we are open 7 days a week and our offices have plenty of free parking. Contact us for ICBC and Private Auto insurance – click for Locations & Hours.

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Business
Insurance

At Harbord we have a department dedicated to Commercial & Business Insurance. OurBusiness Insurance specialists are among the most knowledgeable Commercial brokers in the Province.

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Marine
Insurance

We do more Marine Insurance than most of our competitors. Whether it’s Power or Sail, just call and talk with one of our Marine Insurance brokers.

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Recent news from Harbord

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Soft Credit Checks Can Save You Money On Insurance

Did you know that having a soft credit check done on your credit score could potentially save you money on your home and private car insurance? It’s true! Read on to learn more about credit scores, soft credit checks, and how much savings on insurance one can expect from such a discount.

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post image 30th Dec

Readers’ Choice Awards Humble Harbord Once Again!

Harbord Insurance is once again humbled and thankful to have been voted Best Insurance Broker by local Greater Victoria, BC readers! We are committed to delivering an exceptional experience to every single one of our clients, so it’s absolutely fantastic that this has been recognized!

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