COVID-19 Update

Our team is working hard to keep both our clients and staff safe, while maintaining the service standards you have come to expect from our offices. To help up maintain those standards, and to minimize your wait times, please note the following:


If you are looking to complete an ICBC transaction, we encourage you to fill out this form and our staff will get back to you as soon as possible.


For Payments

If you are looking to make payment, we encourage you to pay online here, or add Harbord as a payee for your online banking.

Online Payments

For All Other Transactions

Rather than visiting our offices, where staffing remains limited, we encourage you to call our office at 250-388-5533 if you have a question about, or are looking to complete a transaction for Residential Insurance, Marine Insurance, Commercial Insurance, or Travel insurance.

Get in Touch

Please see our ICBC frequently asked questions page regarding ICBC transactions during this time.

We thank you in advance for your patience as due to higher than normal call volumes and longer transaction times you may experience a longer than average wait time to complete your transaction. Wonderfully dedicated staff members are trying really hard to maintain our service standards. We greatly value your business and together we will all get through this challenging time.


Service Hours by Phone

  • Mon 8:30am to 6:00pm
  • Tue 8:30am to 6:00pm
  • Wed 8:30am to 7:00pm
  • Thu 8:30am to 7:00pm
  • Fri 8:30am to 7:00pm
  • Sat 9:00am to 5:00pm
  • Sun 9:00am to 5:00pm

Walk-In Service Hours

  • Mon 10:00am to 4:00pm
  • Tue 10:00am to 4:00pm
  • Wed 10:00am to 4:00pm
  • Thu 10:00am to 4:00pm
  • Fri 10:00am to 4:00pm
  • Sat 10:00am to 4:00pm
  • Sun 10:00am to 4:00pm (Fairfield & Sidney only)
  • Holidays 11:00am to 3:00pm (Fairfield & Sidney only)


From Our Blog