Call 1-833-769-2886 To Renew by Phone

We’ve made the ICBC Insurance Experience Easier!

Harbord is now able to do most transactions by phone and email. Instead of a time consuming visit to the office, just fill out the form linked below and we’ll get back to you promptly. Otherwise you can just call us at 1-833-769-2886 and one of our friendly brokers will walk you through the transaction.

If you are completing one of the few transactions that require a visit to the office, our three locations are now open for walk-in visits from 9AM-5PM Monday to Saturday (with our Fairfield and Sidney locations open from 9AM-5PM on Sunday).

We greatly value your business!
ICBC Renewal Request Form

Frequently Asked Questions

What information should I have with me when I call?

You will need:

  • Your Driver’s License
  • Easy access to e-mail
  • A credit card for payment or;
  • If you plan to switch to monthly pay, you will need a scanned void cheque or pre-authorized debit form to email
  • If you are looking to receive a discount on next year’s renewal for driving less than 5000km, we will need a recent picture of your odometer emailed to us
How will I sign the documents?

During this time, you must consent to receive personal information, insurance forms and, if applicable, banking information by email. This consent will work in lieu of a standard signature.

What transactions can I complete with you?

We’re now able to complete all ICBC transactions. Most transactions are able to be completed by phone, but you will need to visit one of our offices to complete the following transactions:

  • Transfer of a vehicle
  • Out of Province Registration
  • Estate Transfer
  • Any transaction that requires a New Plate

Please see our walk-in service hours below for the current hours of operation.

I’ve called your office and I can’t get through—what should I do?

You happened to call during a time of higher than normal call volume. 10am-11am and 1pm-2pm are busiest for calls to our offices. Please leave a voice message, or complete this short form and a broker will call you back promptly to complete your transaction.

What if I need to cancel my insurance?

We are able to process cancellations over the phone also. You will require all the same information as needed to renew. You may also be required to bring in both your license plates and the non-registration portion of your insurance documents. We are currently accepting drop off of those items at all locations between 9am-5pm. Or you can drop those items off at our Cloverdale location mail slot at any time.

If I renew over the phone how do I get my decal?
  • Once the renewal is complete we will mail you a stamped hardcopy of your documents along with your decal.
  • If you need to use your vehicle before receiving your decal, you may do so without a current decal, however, once you receive your decal, it must be displayed.
  • Law enforcement have been advised that there may be some people driving without a current decal. Police can confirm whether someone’s insurance is current by checking CPIC and the ICBC databases.

Service Hours by Phone

  • Mon 8:30am to 6:00pm
  • Tue 8:30am to 6:00pm
  • Wed 8:30am to 7:00pm
  • Thu 8:30am to 7:00pm
  • Fri 8:30am to 7:00pm
  • Sat 9:00am to 5:00pm
  • Sun 9:00am to 5:00pm

Walk-In Service Hours

  • Mon 9:00am to 5:00pm
  • Tue 9:00am to 5:00pm
  • Wed 9:00am to 5:00pm
  • Thu 9:00am to 5:00pm
  • Fri 9:00am to 5:00pm
  • Sat 9:00am to 5:00pm
  • Sun 9:00am to 5:00pm (Fairfield & Sidney only)
  • Holidays 11:00am to 3:00pm (Fairfield & Sidney only)

ICBC Renewal Request Form

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