ICBC Auto Insurance

I wanted to let you know of the very positive experiences I had working with Greg Ryan for rental, car and house insurance. I have just moved to the Island from Alberta and was so relieved when I found an insurance agent that was able to give me so much help. At all times Greg was knowledgeable, professional, patient and always took care to explain everything to my satisfaction. As a result of my dealings with Greg I have recommended him to several people.

Stephanie Johnson was a brilliant help and was so patient with my questions about my car insurance renewal. And when she realized she wouldn't be in the office two days later when I had planned to come back to re-do something, she told her colleague that I may be coming in and she advised him about my situation. I did return to the office and when I was working with Puru to make the changes I needed, the colleague came over to let Puru know that Steph had informed him about my situation and to ensure Puru was okay with the procedure related to the somewhat unusual request I was making. I immensely appreciated that continuity in service from Steph and her colleague, and the respectful way the colleague checked in with Puru without undermining him. Puru was already on it though, and was very thorough in making the changes I needed. Overall, I felt very well taken care of by everyone in the Sidney office. It seemed like a very respectful and professional workplace. Thank you for the excellent service!

Great service and response as per usual. Much appreciated. Kimberley answered my Collectors plate questions immediately which others and even calls to ICBC had not been able to answer.

Your staff are always very pleasant and knowledgeable. After all these years I have no complaints just a thank you.

I just wanted to send a note that the professionalism in the office I visited was next to none, the staff were lovely and pleasant to deal with, and the person helping me, Kim, was a complete delight. Prior to re-insuring my vehicle at Harbord, I utilized another company inside a Walmart (due to convenience for the person I was buying the vehicle from) and that really opened my eyes to how nice my previous experience at Harbord was a couple years ago.

I just wanted to send a quick note to say that I had a lovely experience at the Cloverdale office yesterday. I arrived at about 5:15 and was worried that I would be too late to renew my insurance. Heather quickly welcomed me in and set about helping me. She was quick, helpful and efficient.

My transaction was excellent!!!! It was easy and very enjoyable. I’ve been a long time customer.

I had a wonderful time thanks to Annika answering all my questions and providing excellent service. Thank you!

My experience with Harbord - and Charlene in particular - was excellent. Charlene walked me through the various coverage options in detail and with patience, answering my questions thoroughly and yet expediently. She made renewing our coverage seamless and easy and for that we very much appreciate working with Harbord going forward.

Raman Dhillon is an outstanding agent and our agent of choice. She has helped us numerous times over the past year with our 4 vehicles and home. Raman replies quickly to my email inquiries and provides outstanding, professional service. She is a delight to work with in person, too. She is professional, pleasant, and very accommodating. I used to dread dealing with insurance issues, but Raman makes all the difference. I hope upper management recognizes what an excellent employee they have.