ICBC Auto Insurance

I have been with Harbord since 1985 or so and have always found the Company staff and service friendly, very well informed, speedy and when I did have one claim many years ago you and your under writers provided me with an excellent response. I recently introduced a friend to your office for a second quote on property insurance and they were so satisfied with your knowledge and service that they have now switched all their insurance policies to Harbord. Thank you for the years of service.

Friendly , Fast and Knowledgeable!! After several poor experiences at my previous agent in Brentwood Bay, I took my ICBC business to the Harbord insurance agent close to my office on Cloverdale where I had previously purchased house insurance. It is pleasure dealing with both competent and friendly people here. Whether it is Nicci answering questions about my house policy renewal or Kim who helped me recently with insurance for a wedding and answering questions about changes to ICBC in September, both make paying for insurance a more pleasant experience. This one stop office also has sufficient staff so they are available to help when you arrive.

I renewed my insurance yesterday and very much appreciated the agents' efficiency and speed in processing my policy and in answering my questions therein. In the past I have literally spent hours sitting in a Harbord office (when first setting up policies). The agent, whose name I missed, was first on the left in the Cloverdale office. Thanks for the service.

Went there for the first time on Wednesday. Both Carmen and Charlene were awesome at assisting us in a title transfer. Will be doing any future insurance with Harbord.

We’ve been Harbord clients for a number of years and we keep coming back because of the customer service. My last two visits were with Kim and she was very helpful. In the last instance, I was renewing my Jeep insurance and she noticed that it was just basic coverage. She went the extra mile to validate that I had private (non-ICBC) insurance coverage and that there weren’t any gaps. This is the kind of service that we always get from the staff at Harbord and why we have our home and auto insurance with the same company. While some might say they are “just doing their job” I would counter that, if that’s the case, in my experience with other vendors, I would suggest maybe those other people aren’t. Thank you again for another quality experience.

I showed up 5 minutes after closing and Karen and Greg had just set the alarm and locked up, I needed transfer papers for a truck I was selling and as much of a pain in the butt as it is to reverse lock up at a place of buisness for such a small thing (that the company made no money from) as it was they did anyway and saved the day! I specifically got their names for this review! Karen and Greg that is some fantastic customer service! you two are life savers!!!! Il try to be on time in the future. LOL