Travel Insurance

Having dealt with several companies that (for multiple reasons) have poor customer service it is nice to know that Harbord has been giving me consistent and excellent customer service for over 10 years. A few years ago I moved to the West shore, tried a local insurance provider and was met with unqualified personnel who did not know how to line up the start and stop dates to my insurance. From that day forward I moved everything to Harbord. Yesterday I did a phone transaction for my car insurance with Misty and she was quick, friendly and professional. Keep up the good work.

I don't normally send customer service feedback, but I must bring attention to the positive experience I had on Friday. I called in to renew the auto insurance for my husband and I and spoke with Sue Ann Porter. She was friendly and cheerful while explaining all my options and answering all my questions. She was also very patient when she had to wait while I gathered information for her. We were on the phone for over an hour (not her fault at all… I had a lot of questions surrounding the differences between insurance here and in Ontario where we moved from). She never once seemed even a little bit impatient or frustrated at all. I was so impressed with her service that I asked for a business card to be sent to me along with our renewal policies so I could work with her exclusively from now on for both our auto and property insurance. Harbord is fortunate to have an employee like Sue Ann!

I wanted to bring to your attention the excellent service we have received from Charlene over the years. She is always concerned, attentive, professional and knowledgeable and demonstrates exceptional customer service skills. Each time we have been fortunate to get Charlene, our transaction has been smooth, complete and effortless. She consistently makes suggestions to improve our experience and brand loyalty. We highly recommend Charlene and would like you to know how fortunate you are to have her expertise.

I just had my insurance renewed Misty. I just wanted to say thank you! We did it over the phone and through email and it took about 10 minutes. Misty was very courteous, very professional and a pleasure to work with. Considering all the things that are going on these days and everybody's work loads- she was very pleasant. I was really happy to have gotten her as my agent and just wanted to pass along kudos to her. Thanks very much. We'll continue to do business with you.

Yesterday I renewed my mother’s insurance with Annika White at your Fairfield office. I just wanted to say it was such a pleasure dealing with her, so efficient and knowledgeable and kind. She represents your company very well.

Just wanted to let you know how helpful Karyn Watson was yesterday. I made several requests of her and her response was always sunny and cheerful. You have a great representative in your Sidney office and definitely a valuable asset for Harbord Insurance.