Victoria Insurance

i just purchased my first boat and went to Harbord for a quote. Greg was the best. Found me a great deal and worked with me to get all the required documents, boat registration and pictures etc. I highly recommend them to anybody looking for marine coverage.

Greg Neufeldt was fantastic in helping me in a time crunch! He even emailed me on a Saturday, keeping me updated on all things important. He was prompt and available until everything was taken care of. I also got more coverage than my previous insurer, for less money. Very, very happy that my classic sailboat is being taken care of. Thank you!

I wanted to bring a car from Ontario and get it licensed for the road. I initially dealt with Raman and she was helpful, friendly and professional. She also referred me to Ruben and Lily for the final phase of the inspection, licensing, and regular insurance and they were also helpful, friendly, professional, knowledgeable and made it feel like VIP service as we jumped through all the steps to get the car ready to join our family. All of my cars are with Harbord and my home insurance as well.

Very happy with my experience with Harbord Insurance. They were great at responding and I was able to secure tenants insurance (on behalf of my parents) with ease. I communicated primarily with Amy. I recommend this place.

We went here right after obtaining a BC Inspection report for our out of province car. We needed BC plates and insurance. As we entered, a young man at the nearest desk asked if he could help. We told him what we needed. He asked us to sit at his desk. As we began interacting, it was clear the young man was a trainee and unsure about what he and we were talking about. Very fortunately for us, Corrie arrived onscene and guided us through the process, calmly explaining everything as we went. She mentored the young man superbly and gave us confidence that all would be well. We chose this agency because of Google reviews and definitely found out why they were correct! Well done Corrie. The one suggestion for management would be to identify trainees for customers entering your business. Thank you.

Kim and the Harbord team were knowledgeable, attentive and helpful in finding the best insurance coverage and rate for my home.

Raman provided us with exceptional customer service when it was time for us to purchase house insurance for our new home. She guided us through the process and made herself available for any questions. She processed our file quickly to ensure the coverage was ready in time for closing. She really went above and beyond to be so courteous and professional during all of our interactions. Will recommend Harbord Insurance to all our friends! Thanks so much!

Quick and polite

We are extremely grateful for Juliet Coates’ outstanding communication, attention to detail, and exemplary service. When our previous agent at a local firm retired, she took all our confidence in her firm with her. We found it urgently necessary to find a new broker. So thankful were we to have received an awesome referral for Juliet. Our insurance is a little complex as we live in a national park and ‘Her Majesty the Queen’ must be named as additionally insured. Only select providers will work with this provision. After spending a good 10 days back-and-forthing with Juliet, ironing out the details, we ended up renewing and transferring our old policy. Notably the policy that Juliet drew up was more detailed and accurate. With 850 miles between the Rockies and Harbord Insurance’s Victoria office this was accomplished via telephone or email. Two thumbs up, five stars, and an exemplary service award – thanks so much Juliet!

Good helpful experience working with Greg