Victoria Insurance

Quick and polite

We are extremely grateful for Juliet Coates’ outstanding communication, attention to detail, and exemplary service. When our previous agent at a local firm retired, she took all our confidence in her firm with her. We found it urgently necessary to find a new broker. So thankful were we to have received an awesome referral for Juliet. Our insurance is a little complex as we live in a national park and ‘Her Majesty the Queen’ must be named as additionally insured. Only select providers will work with this provision. After spending a good 10 days back-and-forthing with Juliet, ironing out the details, we ended up renewing and transferring our old policy. Notably the policy that Juliet drew up was more detailed and accurate. With 850 miles between the Rockies and Harbord Insurance’s Victoria office this was accomplished via telephone or email. Two thumbs up, five stars, and an exemplary service award – thanks so much Juliet!

Good helpful experience working with Greg

The service reps are very easy to work with and are knowledgeable, there can be a long wait time to get through on the phone

Always great service.

Carrie at Harbord Insurance was absolutely fantastic. The ideal experience for how you would want a first time quote. Easy, fast, dare I say, fun? On top of that, she had us saving hundreds of dollars a month on our insurance in a matter of minutes. So, thats pretty awesome too. 😉

Amazing customer service. I sent requests to multiple marine brokers and Greg was the first to respond, and I'm very happy he did. He gave me great advice and talked me through survey issues. This is absolutely the best insurance broker I have ever used.

I recommend them for everything. They have always been excellent

I switched my home insurance provider recently to Harbord Insurance …Best decision! Aliehs was very knowledgeable, and professional answering all my questions, superb customer service!

We purchased marine insurance from Harbord. Greg Neufeldt was our broker. We are first time boat buyers and Greg guided us through the process with patience, professionalism and good humour. He obtained as many quotes as he could for us, answered our many questions and sought clarification on certain questions expeditiously. We ended up in a time crunch and Greg got it done. We will definitely use him in the future.