You are just terrific about communicating and are very ‘user-friendly.’ Everything from the gentle reminder notices through the mail and over the phone, plus the warm welcome to your office — no improvement needed, you were great. I’ve never enjoyed handing over $$$$s so much in a long time. You made it quite pleasant. You’ve hired some excellent staff, and I felt like I was the beneficiary of your choosing such personable people.
Margaret in Victoria BC