I was attended to by Charles Baidoo and I want you to compliment him on my behalf. He was courteous, has a lovely sense of humour and was very respectful. I am not sure why I would expect anything different from your staff. I have always had good service, hence the  number of years I have been a client.

Charles clarified a concern I had about a possible occasional driver (twelve times) and was most helpful when indicating to me where I had to sign/initial and why I was to do that.

He is an excellent representative for Harbord Insurance. Thank you Charles.