I’m sending a quick note today to let you know about the terrific service I received yesterday while renewing my ICBC insurance over the phone. The emails I received said the agent’s name was Charlene Reinholdt and she was delightful, thorough and super helpful. She told me things I didn’t know about how my rate was calculated and gave me good advice. As an employer myself I know how challenging today’s labour market is and I wanted to let you know that this agent was terrific.

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