This is just a note to let you know that I had a very positive experience with your company and in particular with your agent Misty L.

On Thursday afternoon I phoned my own auto insurance broker to add a driver to my Icbc insurance policy. There were a number of issues connecting with a live person and when I finally did they were of no help whatsoever. I tried a couple of other brokers with the same sad result. Finally I phoned Harbord and was connected to a most helpful and efficient person, Misty L . Misty did a fantastic job in every respect. She was polite, articulate, knowledgeable. What a pleasure to find such an individual. My little problem was effortlessly solved by Misty and all the details worked out.

I did mention to Misty that I will be transferring my auto insurance to your care when it comes up for renewal. I believe now that I will do the same with my Condo insurance.

It was a wonderful experience these days to be treated with respect and concern and to have a transaction carried out so smoothly. My compliments to Misty. My compliments also to your management team for creating such an excellent level of service. Thanks very much.

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