I called in late yesterday afternoon to renue my boat and vehicle insurance.  I realized that it was late in the day and offered to call back the next day.  The agent said that it was not a problem and processed the renewals in a pleasant and cheerfull manner.

I worked for many years in the service industry, retiring as Branch Manager for ADT in Victoria.

I am well aware of the value a good customer service representative brings to any business, particularly one dependent on recuring revenue.

While this is the first time that I have spoken to this person, I believe that she is indeed a valuable asset to your organization.

We have three policies with you, and will be happy to refer your service to others.

The name of the agent that I delt with is Tracy-Lynne Madge.