In response to your great customer service email, I would like you to know that Tony Cook provided top notch service. He answered all of my questions expertly and efficiently and was really nice to boot! He made the whole process very easy. I would rate him at 5 stars for knowledge and great Customer Service.
Of course, being able to renew my insurance over the phone is amazing as well. I am handicapped and really appreciate this service.
I sent you emails the last few years, after renewing my insurance, to tell you how great your staff are. I don’t do this too often but it seems all of your employees are very well trained, provide excellent customer service and have a lot of expertise. This is refreshing in a time where there is high staff turnover in so many businesses and employees don’t seem to know what they’re doing. Thank you for this.