I want to take a moment to remark on the excellent customer service I received yesterday in the process of conducting some minor business with Harbord.

The staff at your Sidney office, particularly Karen and Kenda, have always provided knowledgeable and friendly service. I look forward to going to the office to see them and hope the day soon returns when that will be possible again.

I was very pleased to learn that their high standards of customer service also extend to your telephone and online processes necessitated by the COVID situation.

Yesterday, I dealt over the phone and by email with Charlene Reinholdt. Though the transaction was minor, Charlene was friendly and professional. She provided knowledgeable service and clear instructions and advice, all delivered in a helpful, friendly disposition.

Charlene is a great representative and an asset to your company. I would be pleased to have you pass on my comments to Karen, Kenda and Charlene.