I wanted to pass on my comments about Charlene. I called yesterday to renew my car insurance and she was amazing. My husband had an outstanding icbc infraction and she helped guide us through the process of contacting them. In the end we ended up making the payment with her but she went above and beyond offering to call me back after the office had closed. It was an amazing experience and I wanted to make sure you were aware. She really was great to deal with.

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