I very much appreciated the time, patience, and knowledge that Alyssa Schmautz demonstrated in our not so straight forward interaction. Despite our long association with your company for car and condo insurance and my roots in Victoria, we are still considered out of province individuals. Due to Ayssa’s diligence and knowledge, we completed our long telephone conversation with the confidence that we received fair treatment.

To top if off, when I picked up the paperwork and the decal that same day, I was met by Mike in the office who made me feel welcome and remembered our name and our original association with Tracy Collison. Left there for my return walk to 250 Douglas St. feeling very satisfied.