I am writing in response to my recent transaction with Charlene Reinholdt at Harbord Insurance.

I want to make it known that the service I received from Charlene was exemplary. She was very personable and a delight to work with. She was sure to help me get the best policy that works for me and was very willing to answer any questions I had.

Whereas I usually dread renewing my insurance, my experience with Charlene was pleasant and enjoyable.