I recently renewed my insurance and worked mostly online and a few phone calls with Charlene Reinholdt.  I have to say she was great to work with, extremely informative and worked to assure that I got the best rate for the coverage I needed.  I would rate the interaction as the best I have had with this renewing auto insurance … or even setting up a new policy. She was great to work with and went out of her way to get some previous inaccuracies on the info about my vehicle corrected with ICBC.