We are committed to providing our clients with excellent service. Doing business with a Property and Casualty insurance broker involves providing information about yourself. Protecting your personal information is one of our highest priorities.
Our brokerage and the insurance industry have a solid track record of respecting your right to privacy and safeguarding your personal information. As a result of federal legislation, we’ve further strengthened our privacy commitment by informing you of why and how we collect, use, and disclose your personal information. You can be assured that we’ll only handle your personal information as a reasonable person would consider appropriate.
This document is a brief summary of our privacy practices.
When you first become a client or whenever you acquire or renew a product from us, we need to collect some of your personal information. Common purposes for which we collect your personal information are to:
Personal information that identifies you as an individual client and relates specifically to you. Depending on the purpose(s) for which we need to collect it, we may ask for the following personal information about you including:
For many of the purposes identified above, we will need to share your personal information with others to serve your needs. These other parties commonly include:
In order to protect your personal information and right to privacy, we will:
We may obtain your express consent, or we may determine that consent has been implied by the circumstances.
There are also legal exceptions in which we will not need to obtain your consent or explain the purposes for collecting, using, or disclosing your personal information. For example, this could apply when there is an emergency or if it is necessary for your protection or ours.
We want you to know that you do have choices in this matter. You could refuse to allow us to obtain, use or share your personal information or withdraw a previously given consent at any time.
However, by doing that, depending on the situation, you may be limiting or even preventing our ability to provide you with the product or service you desire. For example, suppose you need to allow us to obtain information about your driving record. In that case, we will likely be able to provide you with auto insurance. We’ll be happy to discuss particular situations with you to help you with your decision.
We are committed to treating you respectfully and courteously and providing the highest service level. Please get in touch with our Privacy Officer, Patricia Whitefield, General Manager, at 250-475-5720 (Toll-free: 1-844-544-4663 ext 2238) if you:
We will respond to you promptly and do our utmost to resolve your concerns. To learn more about federal privacy laws, don’t hesitate to contact the Office of the Privacy Commissioner at 1-800-282-1376 or visit their website at www.priv.gc.ca/en/.
Harbord Insurance Services Ltd.
© 2023
For all Harbord payments (except ICBC).
For more information on ICBC renewals and payments.
You can find your account number at the top of your statement or invoice.
