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I was attended to by Charles Baidoo and I want you to compliment him on my behalf. He was courteous, has a lovely sense of humour and was very respectful. I am not sure why I would expect anything different from your staff. I have always had good service, hence the number of years I have been a client.
Charles clarified a concern I had about a possible occasional driver (twelve times) and was most helpful when indicating to me where I had to sign/initial and why I was to do that.
He is an excellent representative for Harbord Insurance. Thank you Charles

I spoke to your agent, Cindy, who made the process of renewing coverage quick and easy. Cindy was extremely pleasant and went out of her way to find and send the application for collector plates. I really appreciate that renewals can be completed over the phone. Too many workers today lack customer service skills. Cindy was excellent!

Coralee continues to offer the highest quality of service and continues to go above and beyond to help answer questions for our company. You are so fortunate to have such a stellar employee!

Thank you – we were very appreciative of your help , and we were able through the one phone call as we waited for a flight, to set up our insurance payment while we were out of the country.

Happy to say service is very good. Not only did your employee do what I needed he chased me across the parking lot to give me a loaf of bread I left.
We come to your office for any auto related paper.
Maybe I should get a quote on my house insurance.

It was the most amazing stress free experience I’ve ever had. I can’t remember the lady’s name, who phoned me on Friday. But I really appreciated her kindness, knowledge and helpfulness. She even renewed my car insurance that day, so I wouldn’t have to try to contact someone on the 27th. So I really appreciate how thorough she was & helpful. I easily get anxiety but I had absolutely none with that really kind woman who helped me on the phone on Friday. I think her name may of been Misty. Can’t fully remember. But she was amazing.

Patricia, I am very happy with the service I received from Charles when renewing my auto insurance. He was extremely professional and knowledgeable and in the end I paid less than I expected. You can’t complain about that!
I am renewing my house insurance next week and expect to receive more great service from your company.

I renewed my policy yesterday and it was actually an enjoyable experience!
Quick, efficient, excellent customer service, I truly couldn’t be happier with the rep I spoke with!
You don’t often get a chance to “sing someone’s praises” so to speak, but it really was a great interaction.